Online booking terms and conditions

Delivery of tickets

When tickets have been purchased online, the customer should bring the confirmation email, on paper or on a mobile ‘phone or other portable device, with them to the performance in order to be admitted. It may be possible to trace bookings in other ways on the night, but this is time-consuming and there is no guarantee of success (i.e. there may not be sufficient detail to enable a successful search).


We endeavour to ensure our website is always accurate. However, if we make an error we cannot be held liable beyond the value of the customer’s purchase (i.e. we can refund a miss-sold ticket but cannot be held liable for any consequent loss of time, earnings, etc. or for any costs incurred). We have no contingent or consequential liability.

Purchasing tickets

The process of purchasing tickets online can be abandoned without penalty at any time before the customer makes payment. Once payment has been made, the purchase is final. It may, in certain circumstances, be possible to move or reallocate a booking, but this is at the discretion of Royston Picture Palace and is not a right automatically granted to the customer.

Refund policy

In the normal course of events, tickets are non-refundable. However, if a screening has to be cancelled or abandoned, any payment will automatically be refunded to the original card within 7 days (unless the customer opts to move their booking to a re-scheduled screening or an alternative suggested by Royston Picture Palace). The customer will be contacted with all the options.


In common with standard industry practice, once purchased tickets cannot be returned.

Tickets are, however, transferrable at face value.

In the event that a performance is a ‘sell-out’, it may be possible for the Box Office to offer any unwanted tickets at the performance. This is entirely at the discretion of the duty manager (there may not be the capacity to entertain this facility on a particular night) and the transaction will be deemed to be a private one between customers i.e. not the responsibility of Royston Picture Palace.