FAQs

How can I book tickets?

Tickets can be bought online, simply click on the Book Now button and you will be taken through to our booking system.Tickets can be bought online, simply click on the Book Now button and you will be taken through to our booking system.

You can also purchase tickets at Royston Town Hall office on the corner of Melbourn Street and Melbourn Road, Monday - Friday 9am-4pm.

Alternatively, you can take a chance and buy your tickets on the door before the show, our box office open half an hour before each performance. (Subject to availability)

*Please note Royston Picture Palace operates a no refund policy. However, as a gesture of goodwill, if you cannot attend a screening and would like to sell your tickets on to somebody else, please post on our Facebook page and we will share it out for you.

Can I bring my own food and drink to the cinema?

No. Our cinema shop offers a range of popcorn, chilled drinks, sweets and (brand name) ice creams, all charged at reasonable prices! We have a state of the art coffee machine which makes your favourite cappuccinos, filter and espresso coffees.

Is there disabled and wheelchair access?

Yes. Royston Picture Palace has what we hope is a good provision for the less mobile. The front entrance is ramped with handrails either side; there is a toilet for the disabled on the ground floor; we have a lift between the ground and first floors and there is provision within our seating plan for up to three wheelchair users with carers.

Do you have a booking procedure for disabled customers?

Yes. The layout of the cinema means that it is necessary for us to change the layout of the seating to give access to wheelchair users. Therefore we ask that wheelchair users contact [email protected] so that we can book your seating for you.

Please indicate which film you wish to attend and whether you wish to bring a carer (who will be offered a complimentary seat in the vicinity of your wheelchair space). You will then be contacted to confirm your booking. Payment will be taken at the Box Office on the night.

The CEA card

The CEA Card is a national concessionary card developed by the Cinema Exhibitors Association for UK cinemas in order to allow people with disabilities to obtain one free ticket for a person accompanying them to the cinema. Click here to obtain your card.

Is Royston Picture Palace available for private hire?

Yes. We invite schools, organisations and businesses to host their own events at Royston Picture Palace. Private hire is available from £350. Please send us an email to find out more about our Private Hire terms and conditions.

How can I find out more about cinema classifications?

Click here to find out more about the film classifications and an explanation of what they mean.

What is the capacity of the cinema?

Royston Picture Palace can seat 134 and has an upper and a lower level. The screen is 7 metres wide, there is a 17 sound speaker system and a state-of-the-art digital cinema projector. You will not believe that you are in Royston Town Hall!

How much are tickets?

We offer four ticket types: Adult, 65+, 19-30 and 18 & under. To view prices, click on the ‘Buy Tickets’ button for the film that interests you. Please note we operate a no refunds or exchange policy

Can I volunteer to help out?

Yes! Royston Picture Palace is manned entirely by a dedicated team of volunteers who voluntarily give up their time to run our community cinema. If the performance isn’t full, they are able to watch the performance for free.

Duties include anything from assisting with ticket sales, helping the audience with any queries, vending refreshments, and assisting with the implementation of health, safety and fire regulations. We also have a limited number of voluntary Performance Manager roles.

All volunteers are given full training to enable them to complete all tasks assigned to them.

If you would like to join the team of volunteers, please email [email protected]

Why do you now have a booking fee?

As a charitable not-for-profit organisation, we have to ensure that we cover costs in running two well-respected community cinemas. In this regard, Saffron Screen has always charged a booking fee for purchasing tickets online, in order to cover some of the costs of running a ticket system which enables online booking for our customers. Having taken over the operation of Royston Picture Palace in December 2019, we have reviewed both the ticket prices and booking fees. Whilst we have decided not to increase the cost of the tickets (apart from a very small increase in the Adult Evening price to simplify cash handling), we have introduced an online booking fee of 60p per ticket (capped at £2.40 per transaction). There will continue to be no booking fees for ticket purchases at the Town Hall or the box office at screenings. We hope you will understand the need for this charge (it costs around £7,000 per year to run the ticket system for one cinema) to ensure we can continue to run Royston Picture Palace and improve the range of films and events for our customers.


Covid-19

Royston Picture Palace is currently closed until further notice.

Many of you have kindly expressed a wish to 'donate your ticket' and thus do not require a refund. If you would like to do this, please let us know via email [email protected] with your details and ticket booking reference.

If you paid for your ticket by credit/debit card, the refund will be returned to that card. If you paid with cash at the Town Hall, please email [email protected] with your name, ticket number and where you purchased your ticket. If you would like payment via BACS, please provide your bank details in the email. If you do not have access to emails, please leave a message on our telephone line 01799 500238.

At the moment, all screenings are cancelled until 1st May but we will continue to monitor the situation and will endeavour to keep you updated.